Find out how customers experience your services, how to improve them and increase customer satisfaction and loyalty.
We evaluate employees’ conduct, the accuracy of provided information, their level of compliance with internal rules, the presentation of products being sold and also check the overall environment at each individual point of sale.
We will oversee the work of a call center and review the quality, speed of delivery and comprehensiveness of provided information. We will also focus on the overall approach towards customers.
By sending test e-mails to your employees, we will evaluate electronic communication standards. Special attention will be paid to proper form, offer of the products and preparation for follow-up communication.
We will review the delivery process of a package (e.g. from an online store), checking whether it is compliant with promised delivery times and other standards and terms.